Farewell

After nearly 35 years as author, co-author, director and managing director of Team Management Systems, it’s time for me to retire. As a former research fellow at Sydney University, I have enjoyed doing the research and development at TMS. As an inner Wheel Creator-Innovator (ICAF) it’s been the best career for me. Research has always…

The Circle of Truth

How difficult it is to communicate well! Poor communication is the source of misunderstandings and conflict. I’ve seen many teams broken beyond repair as they struggle to work together. The difficulty is that we all stay within our own model of the world, our own view of reality. From that, our behaviour emanates. But what…

A New Way of Learning

Evolution is the constant of every industry: new or revised ideas give rise to new products and fine-tuning of the core skills required to deliver. The L&D industry is no different. The combination of rapid technology adoption and decreased budgets in the post GFC landscape have propelled effective learning and development to new heights. Having…

Communication as a Cybernetic Process

When we interact with others, we translate our model of the world into words and use these to attain our outcomes. These words and the supporting communication aids (tone, tempo, and body positions) very much reflect our own views of the world. Therefore when people try to communicate, there is potential for conflict to arise,…